Time Line 2005

This is the recent history, to and fro
It is not totally comprehensive, because it excludes information exchanged via phone calls. And, it probably needs further editing, but I'm too disturbed by it all to do it just now.

Wednesday 22nd June 2005
To: support@netnation.com
Hello,
I am still having problems, and if you have your TCP/IP tools available (I presume you have the Winternals toolset, brilliant software!!), you could check now at what speed the files are being downloaded.
The connection is 45kbps dial-up, and I am in http://mattoid.com/data/jpegs/Odds folder currently. This is still the download that I started many days ago following the FP server extensions fubar.
Regards,
Paul

Thursday 23rd June 2005
To: support@netnation.com
Hello,
I wondered if there was a ball park time/date for me to expect the completion of the http://mattoid.ca upgrade. I have phoned Support, two days ago I believe, to say that I had finished uploading data to the temporary URL. I presume that the new pointers, etc., have to be applied.

As for my last email regarding slow download publishing by FP for http://mattoid.com there has been no improvement.

One thing you might check is that on my traceroute to mattoid.com (two of which are shown here to provide comparison) there always seems to be some hanging on unqualified dotted quads. It might be possible at your end to find out who owns these machines and see why they are unqualified, which I had thought was not good practice with TCP/IP. Whatever!!
Regards,
Paul

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\WINNT\system32>tracert mattoid.com

Tracing route to mattoid.com [204.174.223.150]
over a maximum of 30 hops:

1 108 ms 104 ms 101 ms ac1.otton1.isp.cyberus.ca [209.195.121.149]
2 105 ms 104 ms 109 ms fa1-0.br1.otton1.isp.cyberus.ca [209.195.121.129]
3 107 ms 104 ms 101 ms 209.195.121.213
4 112 ms 109 ms 109 ms A-p7-1-S1.gw3.tor1.sprint-canada.net [207.107.240.229]
5 106 ms 109 ms 115 ms g5-0-104-S1.bb1.tor1.sprint-canada.net [204.50.251.65]
6 120 ms 119 ms 115 ms sl-gw9-nyc-7-1.sprintlink.net [144.232.169.73]
7 120 ms 118 ms 116 ms sl-bb20-nyc-11-1.sprintlink.net [144.232.7.93]
8 121 ms 118 ms 117 ms 0.so-2-3-0.BR1.NYC4.ALTER.NET [204.255.174.225]
9 119 ms 115 ms 118 ms 0.so-6-0-0.XL1.NYC4.ALTER.NET [152.63.21.78]
10 202 ms 201 ms 202 ms 152.63.136.18
11 203 ms 203 ms 201 ms POS6-0.GW3.VAN1.ALTER.NET [152.63.137.129]
12 199 ms 194 ms 197 ms r1.netnation.com [64.40.105.1]
13 193 ms 191 ms 192 ms wsh1003.van.ca.siteprotect.com [204.174.223.150]


Trace complete.

C:\WINNT\system32>tracert mattoid.com

Tracing route to mattoid.com [204.174.223.150]
over a maximum of 30 hops:

1 98 ms 98 ms 97 ms ac1.otton1.isp.cyberus.ca [209.195.121.149]
2 103 ms 103 ms 104 ms fa1-0.br1.otton1.isp.cyberus.ca [209.195.121.129]
3 100 ms 102 ms 102 ms 209.195.121.213
4 107 ms 106 ms 107 ms A-p7-1-S1.gw3.tor1.sprint-canada.net [207.107.240.229]
5 110 ms 106 ms 107 ms g5-0-104-S1.bb1.tor1.sprint-canada.net [204.50.251.65]
6 116 ms 118 ms 117 ms sl-gw9-nyc-7-1.sprintlink.net [144.232.169.73]
7 120 ms 116 ms 122 ms sl-bb20-nyc-11-1.sprintlink.net [144.232.7.93]
8 126 ms 116 ms 119 ms 0.so-2-3-0.BR1.NYC4.ALTER.NET [204.255.174.225]
9 118 ms 115 ms 117 ms 0.so-6-0-0.XL1.NYC4.ALTER.NET [152.63.21.78]
10 200 ms 202 ms 202 ms 152.63.136.18
11 201 ms 201 ms 201 ms POS6-0.GW3.VAN1.ALTER.NET [152.63.137.129]
12 197 ms 195 ms 193 ms r1.netnation.com [64.40.105.1]
13 194 ms 191 ms 194 ms wsh1003.van.ca.siteprotect.com [204.174.223.150]


Trace complete.

C:\WINNT\system32>
Paul Dickins, BSc MCP
paul@mattoid.com IT+


Friday 24th June 2005
From: support@netnation.com

Hi Paul,
Please note that you have several emails accounts, therefore, we recommend that you setup your email accounts in your new Account Manager so you do not lose your emails. When you are ready, we will transfer your DNS to the new system and delete your old account.

Please let us know when you are ready to do this by reply to this email.

Thank you.

Friday 24th June 2005
To: support@netnation.com
Hello,
Thank you for the message. I have looked at the emails in the old set-up and have made all corrections necessary, several of them not having been used for some time.
So, transfer time if you please!
Oh, and the other thing is that today, early afternoon, I finished downloading http://mattoid.com at last. It took approximately two weeks, although not all at once, since I only have dial-up.
Regards,
Paul

From: support@netnation.com
Hi Paul,

We tested the connection to your web server from an outside network (www.dnsstuff.com) and we are seeing normal response times. Since you are on a dial-up connection, your response times will fluctuate depending on the reliability of your Internet connection with your ISP. If you are experiencing problems, please contact your ISP to ensure they are not experiencing any network issues. Rest assured, your website and web server are functioning correctly on our end.

Friday 24th June 2005
From: support@netnation.com
Hi Paul,

We have now updated your DNS to point to your account on our new system. Please allow up to 12 hours for propagation. If you experience any problems, please let us know.

Thank you.

Saturday 25th June 2005
To: support@netnation.com
Hello,
I believe that the ProLinux downgrade/upgrade (size, cost, whatever) has taken place, primarily because the changes I made to Outlook for my email accounts work for the new system.
However, I cannot open FrontPage and, checking the management page, I see that the temporary URL is still present, although I would have thought it should by now indicate the permanent URL.
Hope you can sort this out for me.
Regards,
Paul

Paul Dickins, BSc MCP
paul@mattoid.com IT+


Sunday 26th June 2005
To: support@NetNation.com
Hello,
This is not quite a satisfactory answer: I am trying to log on (ie., open) to http://mattoid.ca  and am using the username and password that show as the master versions in the management pages. All it does is tell me that there is no site available.
When I try and publish I receive an error message that no web exists. When I ask that it create one it tells me that it is unable to open ' http://mattoid.ca ' and that it could be one of four errors, viz:
1. The web server might not have the FrontPage Server extensions installed.
2. The web server may be temporarily out of service.
3. If you are connecting through a proxy server, the proxy settings may be incorrect.
4. An error may have occurred in the web server.

I have noticed, this morning, that the fixed URL has at last been applied, after doing a tracert. Thank you for that.

But, as I have said above, using FrontPage to my site fails every time: when this happened with http://mattoid.com it was shown to be a failure of the server extensions. I do hope that this is not a repeated case. That would necessitate another (long) download to my computer if history repeats itself.

Please check and advise.
Regards,
Paul



-----Original Message-----
From: support@netnation.com [mailto:support@netnation.com]
Sent: Sunday, June 26, 2005 5:03 AM
To: paul@mattoid.com
Subject: Re: (HW#8790586) mattoid.ca

Hello,

I just tested logging on with Frontpage and was successful. When you are publishing, make sure to use the 'master' password and the username 'xxxxxxxxxxxxx'.

If this is still not working, provide us with the error message you are getting.

Regarding the temp URL, this will always remain there in case you need to use it. It is basically just an alias that points back to your site that you can for trouble-shooting if you need to at any point.

If you have any questions, please do not hesitate to contact us again.

Sincerely,
Technical Support
NetNation Communications Inc.

http://www.netnation.com
1-888-983-6600


Monday 27th June 2005
Dear Paul,

I've responded to your other ticket. In there I mention about calling us because you may have a DNS issue that maybe the source of your FrontPage problem.

Phone: 1-888-983-6600

Monday 27th June 2005
To: support@NetNation.com
Hello,
Firstly, I spoke with Support over the phone, after I returned home this afternoon. We went over a few things, and found that the FP extensions were fubared, as I expected.
Secondly, I also mentioned that I want to have a signature, a name, attached to the emails because anonymous does not help with a reply, or to provide a proper record.
Thirdly, no matter what I do, even when Support has informed me that the FP extensions now work, I cannot open my http://mattoid.ca site with FrontPage, with the correct username and password. And, please do not ask me to check which are correct, since I know what they are in the management system, because I put them there.
Note that the temporary URL/server is still shown in mattoid.ca management pages, and I would ask you to compare them with mattoid.com, which are significantly different. And not just because one is Windows and the other is Linux, I believe.

If I sound increasingly angry at all of this, well, that is because I am.

Further, just to put this on 'paper', I mentioned to Support that I noticed that the file structure of .com at NetNation was different if compared to that on my own machine. Note that I had earlier installed the latest FP Server extensions, downloaded from Microsoft, and that the file/folder structure does not match that extant on the upgraded/changed servers at NetNation. This, as I asked, should be researched at your end to determine if it is a cause of the slow downloads that I had experienced after the .com extension failure. If I could open my .ca site, then I could delete those folders on my own machine that do not match those on NetNation. Then, by publishing to my computer it might indicate why I suffered the download problems before.

However, etc., etc.
Regards,
Paul

Regarding the last paragraph above:

Click it for a picture of the differences between the two. Note that the new system added the folders secure, stats and www. The old folders include _borders, _fpclass, _overlay, _private. I don't know if they are significant in any way.


-----Original Message-----
From: support@netnation.com [mailto:support@netnation.com]
Sent: Monday, June 27, 2005 1:48 PM
To: paul@mattoid.com
Subject: Re: (HW#8791493) FW: mattoid.ca

Dear Paul,

Thank you for the information. I believe due to the nature of this issue , it would be best to work with us over the phone.

Please call our toll free line at 1-888-983-6600


Monday 27th June 2005
From: sales@netnation.com
Greetings,

Your e-mail regarding "RE: (HW#8791493) FW: mattoid.ca" has been received, and is important to us. This Automatic Response is sent to let you know that we will respond to your request as soon as possible.

Your message has been placed in a queue and assigned the Ticket ID [netnation.com #457470]. There is no need to reply to this message,
as we will be responding to it shortly. To send us an email concerning
the same subject, please make sure to REPLY to this message in your
email client, or send a new email to us with the following information
included in subject line:

[netnation.com #457470]

This way, our automated tracking system will attach your emails to the same ticket.

For more information about all our web hosting packages, pricing and add-on services, and additional information please consult these useful web pages:

Why NetNation? http://www.netnation.com/whynetnation/index.php

The Difference Between UNIX & NT:

http://www.netnation.com/products/unixvswindows.php

UNIX packages: http://www.netnation.com/products/shared-unix.php
or http://www.netnation.com/products/linuxpackage.php

NT packages: http://www.netnation.com/products/shared-windows.php
or http://www.netnation.com/products/windowspackage.php

Thank you, and we look forward to discussing this matter with you as soon as possible.


NetNation Sales Team
sales@netnation.com
Netnation Communications Inc.
www.netnation.com
www.domainpeople.com


Tuesday 28th June 2005
Hi Paul,

We apologize for all the problems you had with this issue. I've spoken with the other techs here, and it sounds like the issue is resolved. If it is not, please either call us or reply to this ticket.

If you have any questions, please do not hesitate to contact us again.

Sincerely,
Technical Support
NetNation Communications Inc.

http://www.netnation.com
1-888-983-6600

Online Manual:
http://help.netnation.com

And, yet again, tonight, Tuesday, 28th June, the FP/username/password which should work simply does not.
WHAT IS GOING ON?